Remote assistance allows you to share your control of your screen and mouse. The software runs one time without installing anything permanently.
ProcedureClick the "Download Remote Support" button.
Once downloaded, "Run" the app and accept any prompts.
Type in your name when prompted.
A technician will then be connect to your screen.
* Software requires a PC (Windows or Mac) to run, tablets/phones are not supported.
* Only join remote assistance when directed by our technician, otherwise no technician will be available to assist you.